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What Governs Your Account on Onex Bit

Your use of Onex Bit is subject to the terms and conditions set out here — covering account eligibility, wallet activity through bKash, Nagad, and Rocket, and the rules that apply to your region.

Account TermsWallet PolicyJurisdiction RulesUser Rights
Onex Bit What Governs Your Account on Onex Bit
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, a transaction dispute, or a request to close your account, our support team handles these through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in — it speeds up the review significantly.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent account or wallet queries that need a fast response.

Email Support

Write to us for formal policy queries, account closure requests, or dispute documentation. We respond to every message in the order received.

Help Centre

Our help section covers common account and payment questions. Check there first — many policy answers are already documented in plain language.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights

We take the security of your account information seriously. Your data is stored with encryption, and access is restricted to the teams that need it to operate your account. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where permitted by applicable law. Cookie data is used to keep your session active and to remember your preferences — you can manage cookie settings through your browser at any time.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations in your region.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookie Policy

We use session and preference cookies. No third-party advertising cookies are placed without your consent. Browser settings let you control or clear these at any time.

Data Requests

To request your data, correct a record, or ask about deletion, email our support team with your registered mobile number and account details for verification.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data handling, and your rights as an account holder on Onex Bit.

Account access depends on your local law and whether you are in an eligible region. It is your responsibility to confirm that using the platform is permitted where you are located.

No. Your account wallet must be funded from a payment method registered in your own name. Mismatched wallet details will pause your transaction and may trigger a review.

Email our support team from your registered address, include your account mobile number, and request a data copy. We will verify your identity before sending anything.

We retain records for a period after closure as required by applicable regulations. After that retention window, personal data is deleted or anonymised in line with our policy.

Contact support via live chat or email with your transaction reference. We review wallet records from bKash, Nagad, or Rocket and respond with a decision within our standard review period.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the updated terms. You can close your account if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.