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How Onex Bit Handles Your Personal Information

Your account data, payment details, and browsing activity on Onex Bit are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access to our platform depends on your local law and eligible regions.

Data collected at account levelbKash, Nagad, Rocket payment data protectedRight to access and request deletionBangladesh-region eligibility applies
Onex Bit How Onex Bit Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply account-level security and clear data retention rules so you know exactly where your information sits and who can access it.

Encryption in Transit All data exchanged between your device and our servers — including bKash and Nagad payment confirmations — travels over SSL-encrypted connections. No payment credentials are stored on our end.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.
Data Retention Account records are kept while your account is active. After closure, we retain only what applicable regulations require, then delete or anonymise the rest on a rolling schedule.
Your Access Rights You can request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or request deletion. Submit requests via live chat or email and we will respond within the timeframe required by applicable rules.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and we will confirm receipt within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard. Our support team is available to handle privacy queries and data access requests during operating hours.

Email Support

Send your data request to our support address from the email linked to your Onex Bit account. Include your account username so we can locate your records promptly.

Account Settings

Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy on Onex Bit

Here are the questions we hear most often about how your data is handled, stored, and what rights you have as an account holder.

We collect your name, email address, phone number, and the payment method you register — such as bKash or Nagad. We also log your device type and IP address for security purposes.

No. Payment credentials stay with the respective payment processor. We only store a transaction reference and status so we can match deposits and withdrawals to your account.

Yes. Contact us via live chat or the email linked to your account and request a data export. We will compile and send your account data within the period required by applicable regulations.

Submit a deletion request through live chat or support email. We will close your account and remove personal data, retaining only what regulations require us to keep for a defined period.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the minimum needed to process your transaction. We do not sell personal data to advertisers or data brokers.

Yes, and your access to the platform is also subject to local law and eligible regions. If local regulations restrict use, this policy still governs any data collected during your visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.